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M365 Cloud Solutions Practice Manager

Seattle, WA
M365 Cloud Services Practice Manager
Seattle, WA – On Site (flexibility to work remotely most days); Full Time

Why clients choose Pivotal Consulting:
We are a technology management consulting firm helping Fortune 500 companies improve their performance – we specialize in making People, Process, and Technology work together! Our clients count on us to deliver excellence and seek our guidance on business and technology strategy, technology modernization, and cloud transformation initiatives. Simply put, by listening to our clients closely and focusing on delivering quality, we bring them peace of mind. 

After guiding and helping numerous clients from global enterprises to mid-market firms to non-profit organizations, we are now experiencing breakthrough growth!

The impact you will have:
As a technical, relationship driven and customer focused professional, you will help us continue providing our clients with the quality of work that they have come to know us by.

Our M365 Cloud Solutions Practice Manager is responsible for providing clients with guidance in Microsoft 365 Cloud Services and Modern Workplace and value strategy, digital transformation, process and system governance, security and compliance and adoption. These responsibilities include performing functions to identify and solve complex business, organizational and technical challenges while defining and improving associated processes. Practice Managers manage and lead engagements - managing client expectations, consultant billing, resource planning and allocation, delivery oversight and other day to day operational activities. Additionally, Practice Managers play a “pivotal” role in the business development process, working to develop proposals including project estimation, scope of work, success metrics, staffing models and more.

What you will do:
  • Develop, manage and promote the Cloud Services Practice area while maintaining billable target
  • 75% client focus, 25% Practice area development focus
  • Identify new business opportunities, generate ideas for additional service offerings and set direction for Practice growth
  • Own client engagements including project oversight and client satisfaction
  • Provide M365 cloud technology subject matter expertise, solution engineering and delivery leadership in support of client organizations and their organizational objectives
  • Support the Practice’s M365 Solutions Consultants who are responsible for assessing, designing, building, testing and creating technical documentation for the implementation, support and migration of enterprise messaging and collaboration toolsets to M365
  • Support the Practice’s M365 Power Platform Solutions Consultants who are responsible for the design, development and testing of Power Apps and Power Automate flows, as well as creating solution documentation for both the business and technical audience
  • Drive the development of work products including presentations and reports at both the working and executive levels
  • Develop client-facing materials including pitch decks, estimations, and proposals with Microsoft Office tools
  • Develop engagement specific approaches to Microsoft 365 cloud infrastructure strategies, technology transformations, security and compliance, business application process improvements, and continued managed support
  • Build relationships with all appropriate client project stakeholders to ensure project success
  • Leverage personal and collective team subject matter expertise to drive best practice-based solutions
  • Provide guidance to a team of consultants in support of engagement delivery
  • Participate in recruiting process and candidate selection
  • Support Account teams with proper information and tools to sell engagements within the Practice area
  • Support the Director of Delivery in managing consulting engagements
  • Maintain awareness of industry and Microsoft 365 best practices and business levers for their Practice area
  • Define methods, processes and standards for Pivotal and promote a training curriculum for consultants staffed on engagements within their Practice area
  • Manage project’s budget to actuals and serve in Project QA role for all engagement projects within their Practice area
  • Develop case studies, training materials, author blogs and articles and represent Pivotal on panels, webinars, speaking engagements, etc. as a Subject Matter Expert in respective Practice area
  • Manage and grow team of consultants including career development and mentorship as well as performance evaluations
What makes you a good fit:
  • 10+ years’ technology leadership experience including business and cloud solutions
  • Awareness of business drivers and industry best practices within Cloud Technology Solutions
  • Experience delivering large/complex M365 Cloud Solutions within medium and enterprise organizations
  • Experience migrating to M365 from various platforms and pdate legacy forms and workflows to their modern, cloud-based counterparts, including Power Apps, Power Automate flows, Forms and Lists
  • Experience delivering solutions for client organizations through complex solutions/projects with heavy client interaction
  • Track record of building cloud technology business through a combination of new logo wins and expansion of existing engagements / clients
  • Deep understanding of on-prem/online M365 products including Exchange, SharePoint, Microsoft 365 Groups, Power Platform, OneDrive and Teams
  • Knowledge of Azure, cloud solutions architecture, related technologies, and interdependencies
  • Awareness of Microsoft MDM tools - Intune, Azure Identity and Rights Management, and Enterprise Mobility Suite.
  • Experience building, developing, and retaining talented teams with advisory and technology skills
  • Strong communication and presentation skills
  • Ability to quickly understand client needs and be able to articulate Practice area features and value
  • Exceptional problem-solving skills – an analytical, organized, innovative and creative mindset
  • Aptitude to grasp new concepts and effectively produce results
  • Ability to be self-directed and be an independent contributor to the team
  • Proven track record of client satisfaction within identified Practice area
  • Entrepreneurial spirit and demonstrated drive to grow and improve the Practice area
  • Ability to operate under the pressure of strict deadlines
  • Demonstrated ability to quickly build confidence and establish credibility with customers
  • Proactive individual with strong drive, ambition, and enthusiasm
  • Takes pride in the Pivotal brand and is committed to delivering a polished product
Why our employees love working at Pivotal:
We believe our strength comes from our differences, and as a Certified Minority-Owned Business (MBE) and a majority women-led firm, we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both daily.

From providing our employees the time to pursue company-sponsored certifications, to supporting and partnering with multiple non-profit organizations brought forth by our employees (such as Food Lifeline, United Way, and the Seattle Humane Society), we are proud to support both our fellow Pivotalites and the causes close to their hearts.

As we grow, we are anchored and driven by our Four Core Values:
  • Be Engaged – We are present, committed, and accountable to our clients and to each other
  • Consistently Deliver – We are dedicated and reliable by consistently delivering excellence
  • Always Better – We continuously evolve, inspired to drive beyond the everyday norm
  • Do Happy – Be passionate and bring fun and creativity into everything you do

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Pivotal Consulting are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation.

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