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Account Manager

Seattle, WA
Account Manager
Seattle, WA (Full Time / Hybrid)

Why clients choose Pivotal Consulting:
We are a technology management consulting firm helping Fortune 500 companies improve their performance – we specialize in making People, Process, and Technology work together! Our clients count on us to deliver excellence and seek our guidance on business and technology strategy, technology modernization, and cloud transformation initiatives. Simply put, by listening to our clients closely and focusing on delivering quality, we bring them peace of mind.

After guiding and helping numerous clients from global enterprises to mid-market firms to non-profit organizations – all of them repeat customers – we are starting 2022 with breakthrough growth!

The impact you will have:
As a relationship driven and customer focused professional, you will help us continue providing our clients with the quality of work that they have come to know us by.

About the role:
An Account Manager is  responsible for expanding business opportunities within assigned accounts – identify, develop, close, and successfully manage client opportunities across all Pivotal business lines. This position reports to the Director, Business Development.

What you will do:
  • Lead efforts in building the overall client relationship in existing accounts including relevant pre-sales activities, building senior management client relationships, qualifying leads/opportunities, understanding requirements, delivering presentations and proposals, and closing new or follow-on business.
  • Serve as a main point of contact for clients and consultants within assigned accounts.
  • Work with Pivotal leadership and Director, Business Development to develop and implement pricing strategies.
  • Execute sales strategy in conjunction with Director, Business Development and Pivotal’s leadership team; specific responsibilities to be outlined by leadership as part of the overall account plan.
  • Become a trusted advisor and strategic account management/business development point of contact with clients.
  • Identify and convert client business goals and objectives into project wins.
  • Ensure project deliverables meet and/or exceed client expectations.
  • Develop and maintain positive relationships with key client/partner/stakeholders to ensure effective communication channels exist and client/partner satisfaction is achieved.
  • Become an expert in the client’s business and knowledgeable in key client initiatives.
  • Foster Pivotal’s consultant community at account site through meetings, lunches, and events.
  • Articulate Pivotal’s value proposition to clients and consultants.

What makes you a good fit:
  • Minimum 5 years of experience and demonstrated skills in account management, business development, sales cycle, delivery, and negotiation.
  • Experience selling deal sizes from $10,000 to $1MM and managing the business development process from pre- to post-sales.
  • Proven track record of client satisfaction and delivery.
  • Solid track record of identifying, winning, and developing enterprise accounts.
  • Must be able to define and manage sales strategies and campaigns to differentiate our offerings from competitors.
  • Excellent understanding of related client accounts industry and key business drivers.
  • Entrepreneurial spirit and demonstrated drive to grow and consistently improve company sales.
  • Extensive problem solving and decision-making skills.
  • Must be able to communicate effectively and tactfully with all levels of clients and organizations.

Why our employees love working at Pivotal:
We believe our strength comes from our differences, and as a Certified Minority-Owned Business (MBE) and a majority women-led firm, we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both daily.

From providing our employees the time to pursue company-sponsored certifications, to supporting and partnering with multiple non-profit organizations brought forth by our employees (such as Food Lifeline, United Way, and the Seattle Humane Society), we are proud to support both our fellow Pivotalites and the causes close to their hearts.

As we grow, we are anchored and driven by our Four Core Values:
  • Be Engaged – We are present, committed, and accountable to our clients and to each other
  • Consistently Deliver – We are dedicated and reliable by consistently delivering excellence
  • Always Better – We continuously evolve, inspired to drive beyond the everyday norm
  • Do Happy – Be passionate and bring fun and creativity into everything you do

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Pivotal Consulting are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation.

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