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Account Lead

Seattle, WA

Account Lead 
Seattle, WA (Full Time / Hybrid)  
 
Why clients choose Pivotal Consulting: 
We are a technology management consulting firm helping Fortune 500 companies improve their performance – we specialize in making People, Process, and Technology work together! Our clients count on us to deliver excellence and seek our guidance on business & technology strategy, technology modernization, and digital transformation initiatives. Simply put, by listening to our clients closely and focusing on delivering quality, we bring them peace of mind.  
 
After guiding and helping numerous clients from global enterprises to mid-market firms to non-profit organizations – all of them repeat customers – we are experiencing breakthrough growth! 
 
The impact you will have: 
As a relationship driven and customer focused professional, you will help us continue providing our clients with the quality of work that they have come to know us by.  
 
About the role: 
The Account Lead will be responsible for promoting all Pivotal business lines at assigned client account(s) and/or support an Account Manager on respective account management duties.  

 
What you will do: 

  • Maintain billable utilization targets (targets defined by Practice Manager) 

  • Serves as a point of contact for clients and consultants within the client account 

  • Accountable for overall performance of the client account and identifying opportunities within the client account 

  • Network and build relationships in assigned client account(s)  

  • Achieve objectives set in annual account plan  

  • Meet revenue, profit, and margin targets for accounts  

  • Create and execute successful account and sales strategies 

  • Responsible for development of business and relationships in assigned client account(s) 

  • Establishes a defensible barrier to competitors 

  • Becomes an expert in the client's business and knowledgeable in key client initiatives 

  • Fosters Pivotal consultant community at account site through meetings, lunches and events 

  • Articulates Pivotal's value proposition to clients 

 
What makes you a good fit: 

  • Minimum 5 years of relevant work experience 

  • 3+ years account management, customer success or client relationship experience (in consulting or services industry) 

  • Proven track record of client satisfaction and delivery 

  • Demonstrated skills in account management, business development, sales cycle, delivery and negotiation 

  • Entrepreneurial spirit and demonstrated drive to grow and improve the account 

  • Extensive problem solving and decision-making skills 

  • Must be able to communicate effectively and tactfully with all levels of clients and organizations 

  • Excellent understanding of related client account’s industry and key business drivers 

 
Why our employees love working at Pivotal: 
We believe our strength comes from our differences, and as a Certified Minority-Owned Business (MBE) and a majority women-led firm, we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both daily.  
 
From providing our employees the time to pursue company-sponsored certifications, to supporting and partnering with multiple non-profit organizations brought forth by our employees (such as Food Lifeline, United Way, and the Seattle Humane Society), we are proud to support both our fellow Pivotalites and the causes close to their hearts.  
 
As we grow, we are anchored and driven by our Four Core Values: 

  • Be Engaged – We are present, committed, and accountable to our clients and to each other 

  • Consistently Deliver – We are dedicated and reliable by consistently delivering excellence  

  • Always Better – We continuously evolve, inspired to drive beyond the everyday norm 

  • Do Happy – Be passionate and bring fun and creativity into everything you do 

 
Inclusion & Equal opportunity employment: 
We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Pivotal Consulting are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. 

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