Lead business discovery and requirements-gathering activities with cross-functional stakeholders.
Define, prioritize, maintain, and govern the project backlog throughout the implementation lifecycle.
Translate business requirements into epics, features, user stories, and detailed acceptance criteria.
Facilitate backlog refinement sessions, stakeholder reviews, and requirement-validation discussions.
Partner with the Project Manager to manage scope, dependencies, risks, assumptions, and delivery milestones.
Serve as the primary business liaison between internal stakeholders, technology delivery teams, and vendor partners.
Ensure requirements and delivered solutions align with business objectives, operational needs, and applicable regulatory requirements.
Support user acceptance testing, including test-scenario development, defect triage, stakeholder coordination, and validation of completed functionality.
Support implementation planning, readiness activities, and post-implementation stabilization as needed.
Maintain clear documentation of decisions, requirements, priorities, and changes throughout the project lifecycle.

\n
\nWhat makes you a good fit:\n\n

5+ years of Product Owner experience, preferably supporting complex technology implementations in the financial services industry.
8+ years of experience in software development, software delivery, business analysis, product management, or a related technology field.
Strong experience creating, prioritizing, and managing Agile backlogs.
Demonstrated expertise writing epics, features, user stories, acceptance criteria, and functional requirements.
Proven ability to partner effectively with Project Managers on complex, cross-functional implementation initiatives.
Experience supporting vendor conversions, platform migrations, enterprise technology implementations, or large-scale business transformation efforts.
Knowledge of statement delivery, customer or member notices, correspondence, document composition, or related operational communication processes.
Strong stakeholder-management, facilitation, communication, and decision-making skills.
Ability to balance business priorities, technical constraints, regulatory needs, and implementation timelines.

\n
\nPreferred qualifications:\n\n

Banking, credit union, or broader financial institution experience.
Experience with core banking platforms and third-party financial-services technology solutions.
Experience supporting core banking platform implementations, conversions, or integrations.
Prior involvement with statements, notices, document-composition solutions, or customer communication platforms.
Familiarity with regulatory communications, account statements, notices, disclosures, and customer or member correspondence requirements.
Experience working with external software vendors and implementation partners.

\n
\nWhy our employees love working at Pivotal:
\nWe believe our strength comes from our differences, and as a Certified Minority-Owned Business (MBE) and a majority women-led firm, we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both daily.
\n
\nFrom providing our employees with the time to pursue company-sponsored certifications, to supporting and partnering with multiple non-profit organizations brought forth by our employees (such as Food Lifeline, United Way, and the Seattle Humane Society), we are proud to support both our fellow Pivotalites and the causes close to their hearts.
\n
\nAs we grow, we are anchored and driven by our Four Core Values:\n\n

Be Engaged – We are present, committed, and accountable to our clients and to each other.
Consistently Deliver – We are dedicated and reliable by consistently delivering excellence.
Always Better – We continuously evolve, inspired to drive beyond the everyday norm.
Do Happy – Be passionate and bring fun and creativity into everything you do.

\n
\nCompensation, Diversity and Benefit Information:
\nThe pay range for this position in Washington is $50-$60/hr. W2 plus benefits; however, base pay offered may vary depending on job-related knowledge, skills, candidate location, and experience.
\n
\nPivotal Consulting is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status.
\n
\nPivotal Consulting offers a comprehensive benefit package, including medical, dental and vision insurance, and 401k.
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