Lead the full delivery of the Tap to Pay debit card program from initiation through rollout and stabilization.
Build and maintain project plans, schedules, budgets, dependencies, milestones, and risk logs.
Coordinate work across business, technology, vendor, and regulatory stakeholders.
Establish program governance and deliver regular reporting to executive leadership.
Manage issue resolution, escalation paths, and decision tracking throughout the project.
Oversee implementation activities related to:
Contactless debit card issuance.
EMV and contactless card technology.
Card processor enhancements.
Mobile wallet enablement.
Card manufacturing and personalization.
Network certification and compliance requirements.

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Work with payment networks such as Visa, Mastercard, and Discover to support certification and launch readiness.
Support testing strategy, user acceptance testing, and production readiness activities.
Partner with third-party vendors, card processors, personalization bureaus, and manufacturers to track deliverables and timelines.
Collaborate with Risk, Compliance, Legal, Information Security, and Fraud teams to address regulatory and operational requirements.
Drive operational readiness activities such as contact center training, branch training, process updates, customer communication, and continuity planning.
Serve as the main point of contact between internal teams, external partners, and executive sponsors.

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\nWhat makes you a good fit:\n\n

Bachelor’s degree in Business, Finance, Information Technology, Project Management, or a related field, or equivalent relevant experience.
5+ years of project or program management experience.
3+ years of experience in banking, payments, card services, or financial services.
Experience leading customer-facing banking product implementations.
Experience managing multi-vendor technology projects.
Experience with debit card, credit card, or payment processing programs.

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\nKnowledge and skills:\n\n

Strong understanding of debit card issuing, EMV chip technology, contactless payments, payment network operations, digital wallet ecosystems, and card lifecycle management.
Familiarity with banking regulatory, fraud, risk, and information security requirements.
Strong analytical, organizational, and problem-solving skills.
Excellent executive communication and presentation abilities.
Ability to balance competing priorities in a fast-moving environment.

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\nPreferred qualifications:\n\n

Experience leading contactless card implementations, EMV migration efforts, debit card portfolio modernization, or digital wallet deployments.
Experience with card processors such as Fiserv, FIS, TSYS, or Jack Henry.
Familiarity with Visa or Mastercard certification processes.
Knowledge of PCI DSS and card network operating rules.
Experience using Agile, Waterfall, or hybrid delivery methods.
Certifications such as PMP, PMI-ACP, SAFe Agilist, SAFe Program Consultant, or SAFe Scrum Master.

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\nWhy our employees love working at Pivotal:
\nWe believe our strength comes from our differences, and as a Certified Minority-Owned Business (MBE) and a majority women-led firm, we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both daily.
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\nFrom providing our employees with the time to pursue company-sponsored certifications, to supporting and partnering with multiple non-profit organizations brought forth by our employees (such as Food Lifeline, United Way, and the Seattle Humane Society), we are proud to support both our fellow Pivotalites and the causes close to their hearts.
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\nAs we grow, we are anchored and driven by our Four Core Values:\n\n

Be Engaged – We are present, committed, and accountable to our clients and to each other.
Consistently Deliver – We are dedicated and reliable by consistently delivering excellence.
Always Better – We continuously evolve, inspired to drive beyond the everyday norm.
Do Happy – Be passionate and bring fun and creativity into everything you do.

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\nCompensation, Diversity and Benefit Information:
\nThe pay range for this position in Washington is $50-$65/hr. W2 plus benefits; however, base pay offered may vary depending on job-related knowledge, skills, candidate location, and experience.
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\nPivotal Consulting is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status.
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\nPivotal Consulting offers a comprehensive benefit package, including medical, dental and vision insurance, and 401k.
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